Rules

The most important information about the regulations and our store PININORDPOL.PL

We know that reading terms and conditions is not an exciting activity, so to make it easier for you to get to the most important information about our store and the rules of using it, we have prepared a summary of them.

The store is the property of NordPol Sp. z o.o.
You can contact us by e-mail sklep@pininordpol.pl, traditional mail, Polna 2a, 59-500 Złotoryja or by phone 504 017 883.
In order to increase the convenience of shopping in our store, we encourage you to create an account, but it is not mandatory. Regardless, you can delete your account at any time.
All information about the goods available in the store and possible payment and delivery methods will be displayed on the screen of your device during the order process.
After placing an order, it is necessary to pay for it (an unpaid order may be cancelled).
The purchased goods should reach you intact. If the package of goods is damaged, you should write a damage report and contact us immediately.
You can return the purchased goods without giving a reason within 14 days from the date of delivery. We will refund the money for the goods to you within 14 days from the date of receipt of the returned goods or proof of sending them back at the latest.
If the goods arrive damaged, defective or otherwise inconsistent with the sales contract, you can file a complaint about them. We will respond to the complaint within 14 days from the date of its receipt.
In case of problems with your account, you have the right to file a complaint about it (please submit it by e-mail). We will respond to the complaint within 14 days from the date of its receipt.
In order to enable you to use the store and fulfill orders placed by you, we process your personal data. Detailed information on this subject can be found in our Privacy Policy.

The full content of the store’s terms and conditions can be found below.

If you have any questions or concerns about the terms and conditions or shopping in our store, please contact us!

We wish you successful shopping!

TERMS AND CONDITIONS OF THE ONLINE STORE PININORDPOL.PL

§ 1.

General

These Terms and Conditions (hereinafter referred to as the “Terms and Conditions“) define the terms and conditions of use of the online store pininordpol.pl operating at the Internet address https://www.pininordpol.pl/ (hereinafter referred to as the “Store“).
The Store is owned by NordPol spółka z ograniczoną odpowiedzialnością with its registered office in Złotoryja (59-500), Polna 2a, entered into the register of entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, IX Commercial Division of the National Court Register under KRS number: 0000120521, NIP (Tax Identification Number): 6941004097, REGON (National Business Registry Number): 39037171900000, with share capital in the amount of PLN 50,000.00 (fifty thousand zlotys) paid up in its entirety (hereinafter: “Seller“).
Contact with the Seller is possible via:

e-mail – at: sklep@pininordpol.pl;
traditional mail – at: Polna Street 2a, 59-500 Złotoryja ;
phone – at: + 48 504 017 883.

4. As part of its business, the Seller:

sells Goods that can be purchased by the Buyers,
provides the Account Service to Clients,
enables Customers to send a message to the Seller using the Contact Form,
provides Users with the Newsletter – in the case of Users who subscribe to the subscription.

5. Information about the Goods available in the Store, in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude a Sales Agreement within the meaning of Article 71 of the Act of 23 April 1964. Civil Code (hereinafter: “Civil Code“).

6. Before starting to use the Store, the Client is obliged to read the Terms and Conditions and the Privacy Policy.

§ 2.

Definitions

Capitalized words used in the Terms and Conditions have the following meanings:

Working day – a day that is not a Saturday, Sunday or other non-working day within the meaning of the provisions of the Act of 18 January 1951 on non-working days;
Customer – User or Buyer;
Civil Code – the term defined in § 1 section 5 of the Regulations;
Consumer – a natural person performing a legal transaction with the Seller that is not directly related to their business or professional activity;
Account – a panel created in the Store’s IT system, enabling the User to use its functionalities, in particular to purchase Goods;
Cart – a functionality of the Store, enabling the Client to place an Order for selected Goods with a summary of their type, quantity and Price. The use of the Cart begins when the first Goods are added to it. The functionality is free of charge, and the Cart service ends when the Order is discontinued or when the Order is placed;
Buyer – a person who is a Consumer, Entrepreneur or Entrepreneur with Consumer rights, who has concluded a Sales Agreement with the Seller or has taken steps to conclude it;
Contact form – a functionality of the Store, enabling the Client to send a message to the Seller in case he is interested in starting permanent cooperation with the Seller;
Newsletter – a digital service provided by the Store free of charge to all Clients subscribed to the Shop, enabling them to receive periodic information about the Store, in particular about the Goods, current operations, marketing campaigns and promotional campaigns (if any), to the e-mail address provided by the Client, with their explicit consent;
Non-compliance – it means:

1.10.a) non-conformity of the Goods with the Sales Agreement (the criteria for assessing the conformity of the Goods with the Sales Agreement are specified in Article 43b(1)-(2) of the Consumer Rights Act), or

1.10.b) non-compliance of the content or digital service, including the Account Service or the Newsletter, with the Agreement for the provision of digital content or service, including the Agreement for the provision of the Account Service or the Newsletter (the criteria for assessing the compliance of digital content or digital service, including the Account Service or the Newsletter with the Agreement for the provision of digital content or service, including the Account Service or the Newsletter are set out in Article 43k(1)-(2) of the Consumer Rights Act);

Privacy Policy – a document containing information on the processing of Clients’ personal data by the Seller;
Entrepreneur – a natural person, a legal person or an organizational unit without legal personality, which is granted legal capacity by specific regulations, conducting business or professional activity in its own name;
Entrepreneur with Consumer Rights – a natural person conducting business or professional activity on their own behalf, who has concluded an Agreement with the Seller directly related to their business activity, but not having a professional character for this person, resulting in particular from the subject of their business activity;
Regulations – the term defined in § 1 section 1 of the Regulations;
Seller – the term defined in § 1 section 2 of the Terms and Conditions;
Goods – a movable item available in the Store within the meaning of the provisions of the Civil Code, which may be purchased by the Buyer, in particular ice lollipops;
Agreement – an agreement for the provision of digital content or a digital service, including the Account Service or the Newsletter;
Account Service Agreement – an agreement for the provision of a digital service within the meaning of the Consumer Rights Act, under which the Seller undertakes to provide the Account Service to the User free of charge for an indefinite period of time, and the User undertakes to provide the Seller with certain information (personal data);
Sales Agreement – a sales agreement within the meaning of the provisions of the Civil Code, on the basis of which the Seller undertakes to transfer the ownership of the Goods to the Buyer and hand over the Goods to him, and the Buyer undertakes to collect the Goods and pay the price to the Seller;
Account Service – a digital service within the meaning of the provisions of the Act on Consumer Rights, provided by the Seller free of charge, consisting in the creation and maintenance of an Account by the Seller for the benefit of the User;
Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights;
User – a person who is a Consumer, Entrepreneur or Entrepreneur with Consumer rights, who has concluded an Account Service Agreement with the Seller or has taken steps to conclude it;
Order – the term defined in § 7 section 4 of the Terms and Conditions.

§ 3.

Technical requirements

In order for the Clients to properly use the Store, it is necessary jointly:

Internet connection;
having devices that allow you to use Internet resources;
using a web browser that allows hypertext documents to be displayed on the screen of the device, linked to the Internet by a web service and that supports the JavaScript programming language, and also accepts cookies;
having an active e-mail account.
2. Within the Store, it is forbidden for the Clients to use viruses, bots, worms or other computer codes, files or programs (in particular those automating the processes of scripts and applications or other codes, files or tools).

3. The Seller informs that it uses cryptographic protection of electronic transfer and digital content by using appropriate logical, organizational and technical measures, in particular to prevent third parties from accessing data, including SSL encryption, the use of access passwords and antivirus or anti-unwanted software programs.
4. The Seller informs that despite the application of the security measures referred to in paragraph 3 above, the use of the Internet and services provided by electronic means may be at risk of malware getting into the ICT system and the Client’s device or gaining access to data located on this device by third parties. In order to minimize the above-mentioned threat, the Seller recommends the use of antivirus programs or means of protecting identification on the Internet.

§ 4.

Rules for using the Store

The Client is obliged to use the Store in a manner consistent with the provisions of generally applicable law, the provisions of the Terms and Conditions, as well as with good practices.
The provision of illegal content by the Client is prohibited.
The prices of the Goods available in the Store and the delivery costs of the Goods are expressed in Polish zlotys (PLN) and constitute a gross value (they include all mandatory price components, including due VAT).
The Buyer may purchase Goods both after creating an Account and without creating one. If the Account is created, the Buyer should log in to it before starting shopping.

§ 5.

Account Service Agreement
Withdrawal from contracts for the supply of digital goods or services, including the Account and Newsletter Agreement

In order to conclude the Agreement for the provision of Account Service, the User should perform the following actions:
1) go to the Store’s website, and then click on the “human” icon (intended for creating an Account), located in the main menu of the website – after completing the above action, a subpage with a registration and login panel will appear;

2) enter your e-mail address in the displayed registration form;
3) obligatorily tick the checkbox next to the declaration of reading the Terms and Conditions and the Privacy Policy and accepting their provisions;
4) Click on the “Create Account” button.

2. Clicking the “create an account” button is tantamount to concluding the Account Service Agreement by the User.
3. The User gains access to the Account immediately after clicking the “create account” button.
4. After clicking the “create an account” button, the User receives an e-mail to the e-mail address indicated by the User with a link that allows them to create a password to the Account and with information about the correct creation of the Account.
5. In order to create a password to the Account, the User should click on the link in the e-mail and create a password to the Account after the appropriate form appears.
6. After creating the password to the Account, the User receives a message to the e-mail address indicated by the User during registration with information that the password to the Account has been updated.
7. After creating an Account, the User:
1. should supplement the data stored on it with additional mandatory data: name and surname;
2. may supplement the data stored on it with additional optional data: login – User name, telephone number, address of residence/business activity (street, house number, apartment number, city, postal code, country).
8. By means of the Account, the User may, in particular:

1) store your personal data;
2) place Orders and view placed Orders;
9. The Seller informs and the User acknowledges that maintaining the conformity of digital goods or services, including the Account Service and the Newsletter with the Agreement, does not require the User to install its updates.
10. If the User is not granted access to the Account or the Newsletter or other digital content/service immediately after the conclusion of the Agreement, the User calls the Seller to immediately grant access to the Account or the Newsletter or other digital content/service. The request referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 3 point 1 of the Regulations. If the Seller does not grant the User access to the Account or the Newsletter or other digital content/service immediately after receiving the request referred to in the preceding sentence, the User may withdraw from the Agreement.
11. Notwithstanding the provisions of section 10 above, if the User is not granted access to the Account or the Newsletter or other digital content/service, the User may withdraw from the Agreement without calling the Seller to grant access to the Account or the Newsletter or other digital content/service, if at least one of the cases indicated in Article 43j(5) of the Consumer Rights Act occurs.
12. Notwithstanding the provisions of paragraphs 10-11 above, the User may terminate the Agreement at any time and without giving a reason with immediate effect. In addition, pursuant to Article 27 et seq. of the Consumer Rights Act, the User may withdraw from the Agreement without giving a reason, within 14 (fourteen) days from the date of its conclusion.
13. Withdrawal from the Agreement or its termination, regardless of the basis for this action, takes place by submitting to the Seller a statement of withdrawal from the Agreement or its termination. The statement referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 3 point 1 of the Regulations. The Seller ceases to provide digital goods/services, including the Newsletter, and deletes the Account if the statement or termination concerned the Account Service, immediately after receiving the statement referred to in the preceding sentence.
14. If the User uses the Account Service or the Newsletter or any other service/digital content in a manner contrary to the provisions of generally applicable law, the provisions of the Terms and Conditions or good practices, as well as the provision of illegal content by the User, the Seller may terminate the Agreement with a notice period of 7 (seven) days, by submitting a notice of termination to the User via e-mail. After the expiry of the notice period indicated in the preceding sentence, the Seller ceases to provide the Newsletter or other digital service/content, and in the case of the Account Service – the Account is permanently deleted. During the notice period, the Seller may block the User’s access to the Newsletter or Account or other digital service/content, if it is necessary to prevent further violations by the User.
15. Blocking or deleting the Account, ceasing to provide the Newsletter or other service/digital content referred to in paragraph 14 above does not affect the performance of Sales Agreements concluded by the User before blocking or deleting the Account or ceasing to provide the Newsletter or other digital service/content.

§ 6.

Contact Supplier

The Store provides Customers interested in establishing permanent cooperation with the Seller with a Contact Form. The contact form allows you to send messages to the Seller free of charge via the website.
In order to use the Contact Form, the Client should:

go to the “become a seller” (pininordpol.pl/zostan-sprzedawca) or “for companies” (pininordpol.pl/dla-firm) tab;
go to the Contact Form;
enter the following data in the displayed Contact Form:

– mandatory: name, e-mail address;
– optional: surname, telephone number, address of residence/business (street, house number, apartment number, city, postal code, country);

4) enter the content of the message to the Seller in the space intended for this purpose;

5) obligatorily tick the checkbox next to the declaration of reading the Terms and Conditions and the Privacy Policy and accepting their provisions;
6) click the “Send” button.

3. The contact form is available seven days a week, 24 hours a day.
4. The Client may resign from using the Contact Form at any time by ceasing to complete the Contact Form and not sending a message to the Seller.

5. The Seller shall respond to messages sent via the Contact Form immediately, but not later than within 14 Business Days.
6. The Seller’s response to the message contained in the Contact Form may be given by sending it to the e-mail address indicated by the Client or by phone, if the Client has indicated the contact telephone number.
7. In the event that the Client uses the Contact Form in a manner contrary to the provisions of generally applicable law, the provisions of the Terms and Conditions or good practices, as well as the provision of illegal content by the Client, the Seller may not respond to the Client’s message and take other measures necessary to prevent further violations by the Client.

§ 7.

Placing orders, concluding a Sales Contract

In order to place an Order, the Buyer should do the following:

1) enter the Store’s website;
2) enter the tab of the selected Product and click the “add to the Cart” button;
3) go to the “Orders” form;
4) optional – the Buyer may create an Account when placing an Order,
5) in the displayed form, when placing an Order, enter or select the following data:

1.5.a) name and surname;

1.5.b) e-mail address;

1.5.c) telephone number;

1.5.d) address of residence/business (street, house number, apartment number, city, postal code, country);

1.5.e) delivery address (if different from your home/business address);

1.5.f) optionally – the company name and the Tax Identification Number (if the Buyer is an Entrepreneur or an Entrepreneur with Consumer rights);

1.5.g) method of payment;

1.5.h) method of delivery;

6) obligatorily tick the checkbox next to the declaration of reading the Terms and Conditions and the Privacy Policy and accepting their provisions;
7) optionally – tick the checkbox next to the declaration of consent to receive the Newsletter;
8) optionally – tick the checkbox next to the declaration of reading the Terms and Conditions and the Privacy Policy and agreeing to receive the Newsletter at the same time;
9) optionally, the Buyer can add a note (message for the Seller) to the Order;
10) click the “Order with obligation to pay” button, and then pay for the Goods in accordance with the selected payment method.
2. The Buyer may choose one of the following methods of delivering the Goods:

courier delivery;
Orlen parcel shipment;
delivery to a selected InPost parcel locker;
Personal collection at: Wiejska 2a, 87-704 Bądkowo .
3. The Buyer may pay the price for the Goods:
1. 1) by bank transfer to the Seller’s bank account;
2. 2) by bank transfer using the Przelewy24 payment system;
3. 3) in cash upon receipt of the Goods delivered by the courier;
4. 4) in cash upon personal collection of the Goods;
4. Clicking the “Order with obligation to pay” button by the Buyer is tantamount to submitting an offer to purchase the selected Goods (hereinafter: “Order“).
5. The total value of the Order includes the price for the ordered Goods and the costs of delivery of the Goods.
6. After placing the Order, the Buyer receives a confirmation of its placement to the e-mail address provided by the Buyer.
7. If it is not possible to complete the Order, the Seller notifies the Buyer about it by means of a message sent to the e-mail address provided by the Buyer. In the case referred to in the preceding sentence, the Sales Agreement is not concluded between the Seller and the Buyer. If the Order referred to in this paragraph has been previously paid by the Buyer, the Seller shall immediately return all payments made by the Buyer.
8. In the case of submitting the Order for processing, the Seller notifies the Buyer about it by means of a message sent to the e-mail address provided by the Buyer. At the moment of receiving the message referred to in the preceding sentence by the Buyer, the Sales Agreement is concluded between the Seller and the Buyer.
9. If the placed Order, in relation to which the Buyer has selected the payment button for the Goods before its delivery, is not paid within 3 working days from the date of its placement, the Seller has the right to withdraw from the Sales Agreement and cancel the Order within 7 (seven) days from the date of ineffective expiry of the deadline for payment of the Order. Withdrawal from the Sales Agreement and cancellation of the Order takes place by sending an appropriate statement by the Seller to the e-mail address provided by the Buyer.
10. The Client should bear in mind that the entities providing delivery services and payment operators have their own regulations regarding the method of their implementation. Detailed information on this subject can be found on the websites of entities providing the above services. The customer should familiarize themselves with these regulations before choosing the delivery and payment method.

§ 8.

Shopping basket

The Client may start using the Cart by adding the first Item to the Cart.
As part of the Cart function, the Customer can set and make changes to the Order, among others by adding or removing a given item from the Cart.
The Shopping Cart function is active for the period in which the unpurchased Goods are in the Shopping Cart.
The Customer uses the Shopping Cart function free of charge.
The Cart function is terminated when the Order is placed and paid for by the Customer.
6. The Cart remembers the added Goods for the duration of the session. If the Client does not place an Order within this time, the contents of the Cart will be deleted.

§ 9.

Delivery of goods

If the Buyer has chosen the option of collecting the Goods in person, they can collect them at: Wiejska 2a, 87-704 Bądkowo within 3 days from the date of receipt of a message from the Seller confirming that the Goods are ready for collection.
If the Buyer fails to collect the Goods within the time limit indicated in paragraph 1 above, the Seller has the right to withdraw from the Sales Agreement within 7 (seven) days from the date of ineffective expiry of the deadline for collecting the Goods. Withdrawal from the Sales Agreement and cancellation of the Order takes place by sending an appropriate statement by the Seller to the e-mail address provided by the Buyer. If the Buyer has paid for the Goods before the Seller withdraws from the Sales Agreement, the Seller returns all payments made by the Seller immediately after the withdrawal from the Sales Agreement.
The Seller carries out the shipment of Goods to addresses located in the territory of the Republic of Poland.
The costs of shipping the Goods are covered by the Buyer, who pays them at the same time as the price for the Goods is paid when placing and paying for the Order.
The Goods are shipped within 2 Business Days from the date of:

booking the payment for the Goods to the Seller’s bank account – if the Buyer pays the price for the Goods before its delivery;
receipt by the Buyer of a message about the transfer of the Order for execution – if the Buyer chooses the option of paying the price for the Goods upon delivery.
6. The Seller is obliged to deliver the Goods to the Buyer in accordance with the Sales Agreement applicable to him.

7. The goods delivered to the Buyer should be in an intact condition.
8. If the Goods are delivered by a courier, the Buyer should check the Goods in his presence. If the Goods package is damaged, the Buyer should draw up a damage protocol and contact the Seller.

§ 10.

Right to withdraw from the Sales Agreement

The provisions of this § 10 apply only to the Buyer who is a Consumer or an Entrepreneur with the rights of a Consumer.
The Buyer has the right to withdraw from the Sales Agreement without giving any reason within 14 (fourteen) days from the date of coming into possession of the Goods by him or a third party indicated by the Buyer who is not a carrier.
The Buyer exercises the right to withdraw from the Sales Agreement by submitting to the Seller a statement of withdrawal from the Sales Agreement (hereinafter: “Statement“). In order to meet the deadline for withdrawal from the Sales Agreement, it is sufficient to send the Statement before the expiry of the deadline referred to in paragraph 2 above.
The statement may be submitted by the Buyer in any form, in particular on the form constituting Appendix No. 2 to the Act on Consumer Rights. However, in order to facilitate the exercise of the right to withdraw from the Sales Agreement, the Seller recommends submitting the Statement in the manner indicated in sections 5-8 below.
The Buyer may submit a Statement in the form of:

Electronic;
Paper.
6. If the Statement is selected in electronic form, the Buyer should send an e-mail to the address indicated in § 1 section 3 point 1 of the Terms and Conditions with a message containing the following elements:

the Buyer’s name and surname;
e-mail address;
mailing address;
a clear statement of withdrawal from the Sales Agreement;
indication of the Goods to which the withdrawal from the Sales Agreement relates;
Order number;
date of placing the Order;
PKD codes of the business activity conducted by the Buyer (if the Buyer is an Entrepreneur with Consumer rights).
7. If the Statement is selected in paper form, the Buyer should print and fill in the form constituting Appendix No. 1 to the Terms and Conditions and then send it together with the Goods to the address indicated in section 10 below.
8. The Seller sends the Buyer a confirmation of receipt of the Statement immediately after its receipt, by e-mail.
9. In the event of exercising the right to withdraw from the Sales Agreement, the Buyer should send the Goods back to the Seller within 14 (fourteen) days from the date of withdrawal from the Sales Agreement. In order to meet the deadline referred to in the preceding sentence, it is sufficient to send back the Goods before its expiry.
10. The standard Goods should be sent back to the following address: Nordpol Sp. z o.o., 2a Wiejska Street, 87-704 Bądkowo.
11. The Buyer bears the direct costs of returning the Goods.
12. The payments made by the Buyer shall be refunded after the Seller receives the returned Goods or a proof of their return by the Buyer, whichever occurs first. The refund is made using the same method of payment as was used by the Buyer in the original transaction, unless the Buyer expressly agrees otherwise. The buyer does not bear the cost of returning the payment made.
13. The Buyer is responsible for the decrease in the value of the Goods resulting from using them in a manner other than it was necessary to determine the nature, characteristics and functioning of the Goods.
14. The Buyer does not have the right to withdraw from the Sales Agreement if:
1. 1) The Goods are non-prefabricated items, manufactured according to the Buyer’s specification or used to meet their individual needs;
2. 2) The Goods are subject to rapid deterioration or have a short shelf life;
3. 3) Goods are items delivered in sealed packaging, the opening of which cannot be returned due to health protection or hygienic reasons, if the packaging has been opened after delivery;
4. 4) Goods are things which, after delivery, due to their nature, have been inseparably connected with other things;
5. 5) Goods are audio or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery.

§ 11.

Complaints about Goods

Pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability under the warranty towards the Buyers who are Entrepreneurs is excluded. Further provisions of this § 11 apply only to:

a Buyer who is a Consumer or an Entrepreneur with Consumer rights;
Non-conformity of the Goods with the Sales Contract.
2. The goods delivered to the Buyer by the Seller must be in accordance with the Sales Agreement.

3. The Seller shall be liable for the Non-Conformity existing at the time of delivery of the Goods to the Buyer and disclosed within 2 (two) years from that moment, unless the expiry date of the Goods for use is longer.
4. In the event of revealing the Non-Conformity, the Buyer is entitled to the rights indicated in Article 43d and following of the Act on Consumer Rights. The Buyer’s rights indicated in the preceding sentence are exercised in accordance with the provisions of the Act on Consumer Rights and the provisions of this § 11.
5. In the event of revealing a Non-Compliance, the Buyer may file a complaint including the following demands:
1. repair the Goods, or
2. exchange of the Goods.
6. The complaint shall be submitted by e-mail to the address indicated in § 1 section 3 point 1 of the Regulations.
7. The complaint should include:
1. 1) the name and surname of the Buyer;
2. 2) e-mail address;
3. 3) Order number;
4. 4) the date of delivery of the Goods;
5. 5) a description of the disclosed Non-compliance;
6. 6) request for repair or replacement of the Goods.
8. If the Seller receives a request from:
1. 1) repair of the Goods – the Seller is entitled to replace the Goods;
2. 2) replacement of the Goods – the Seller is entitled to repair the Goods;

– if the method of bringing the Goods into conformity with the Sales Agreement chosen by the Buyer is impossible or would require the Seller to incur excessive costs.

9. In the event that both replacement and repair of the Goods are impossible or would require the Seller to incur excessive costs, the Seller may refuse to bring the Goods into conformity with the Sales Agreement.
10. After considering the complaint, the Seller provides the Buyer with a response to the complaint, in which:
1. 1) accepts the complaint and indicates the planned date of implementation of the Buyer’s request;
2. 2) acknowledges the complaint and informs the Buyer about the Seller’s exercise of the right referred to in paragraph 8 above;
3. refuses to bring the Goods into conformity with the Sales Agreement for the reasons indicated in section 9 above;
4. rejects the complaint due to its unfoundedness.
11. The Seller responds to the complaint by e-mail within 14 (fourteen) days from the date of its receipt.
12. In the cases referred to in section 10 points 1-2 above, the Seller at its own expense brings the Goods into conformity with the Sales Agreement within a reasonable time from the moment of receipt of the complaint and without excessive inconvenience for the Buyer, taking into account the specificity of the Goods and the purpose for which the Buyer purchased them. The planned date of bringing the Goods into conformity with the Sales Agreement is indicated by the Seller in the response to the complaint.
13. The Buyer makes available to the Seller the Goods subject to repair or replacement. The Seller collects the Goods from the Buyer at his own expense.
14. The Buyer is not obliged to pay for the ordinary use of the Goods, which were subsequently replaced.
15. In the event of revealing the Non-Compliance, the Buyer may submit to the Seller a statement on price reduction or withdrawal from the Agreement, when:
1. 1) The Seller refused to bring the Goods into conformity with the Sales Agreement for the reasons indicated in paragraph 9 above;
2. 2) The Seller has not brought the Goods into conformity with the Sales Agreement in accordance with sections 12-13 above;
3. 3) The non-compliance continues despite the fact that the Seller tried to bring the Goods into conformity with the Sales Agreement;
4. 4) The non-compliance is so significant that it justifies withdrawal from the Sales Agreement without prior demand from the Seller to bring the Goods into conformity with the Sales Agreement;
5. 5) it is clear from the Seller’s statement or circumstances that the Seller will not bring the Goods into conformity with the Sales Agreement within a reasonable time or without undue inconvenience to the Buyer.
16. A statement on price reduction or withdrawal from the Sales Agreement may be submitted by e-mail to the address indicated in § 1 section 3 point 1 of the Terms and Conditions.
17. A statement on price reduction or withdrawal from the Sales Agreement should include:
1. 1) the name and surname of the Buyer;
2. 2) e-mail address;
3. 3) Order number;
4. 4) the date of delivery of the Goods;
5. a description of the disclosed Non-conformity;
6. indication of the reason for making the statement, selected from among the reasons indicated in paragraph 15 above;
7. a statement on the reduction of the price of the Goods, together with an indication of the reduced price of the Goods or a statement on withdrawal from the Sales Agreement.
18. The reduced price must remain in such proportion to the price resulting from the Sales Agreement in which the value of the Goods not in conformity with the Sales Agreement remains to the value of the Goods in accordance with the Sales Agreement. The Seller returns to the Buyer the amounts due as a result of exercising the right to reduce the price immediately, not later than within 14 (fourteen) days from the date of receipt of the statement on price reduction.
19. The Buyer may not withdraw from the Sales Agreement if the Non-Conformity is insignificant.
20. In the event of withdrawal from the Sales Agreement, the Buyer shall immediately return the Goods to the Seller at the Seller’s expense. The Goods should be sent back to the following address: Nordpol Sp. z o.o., 2a Wiejska Street, 87-704 Bądkowo.
21. The Seller returns the price of the Goods to the Buyer immediately, not later than within 14 (fourteen) days from the date of receipt of the Goods or the proof of sending them back, whichever occurs first. The refund is made using the same means of payment as was used by the Buyer in the original transaction, unless the Buyer expressly agrees to another method of refund that does not involve any costs for the Buyer.

§ 12.

Complaints regarding the Account Service, Newsletter and other digital services/content

The provisions of this § 12 apply only to Users who are Consumers or Entrepreneurs with Consumer rights.
The digital goods and digital services provided to the User by the Merchant, including the Account Service and the Newsletter must comply with the Agreement throughout the entire period of their delivery.
The Seller is responsible for the Non-Conformity disclosed during the period of delivery of the digital goods, digital service, including the Account Service and the Newsletter.
In the event of revealing a Non-Compliance, the User may file a complaint requesting that the digital goods, digital service, including the Account Service or the Newsletter be brought into conformity with the Agreement.
A complaint may be submitted by e-mail to the address indicated in § 1 section 3 point 1 of the Regulations.
The complaint should include:
1. User’s name and surname;
2. e-mail address;
3. a description of the disclosed Non-conformity;
4. indication of the digital goods or services for which the complaint is made,
5. request that the digital goods or services, including the Account Service or the Newsletter, be brought into compliance with the Agreement.
The Seller may refuse to bring the digital goods, digital service, including the Account Service or the Newsletter into conformity with the Agreement, if this is impossible or would require the Seller to incur excessive costs.
After considering the complaint, the Seller provides the Client with a response to the complaint, in which:
1. acknowledges the complaint and indicates the planned date of bringing the goods or digital service, including the Account Service or the Newsletter, into compliance with the Agreement;
2. refuses to bring the digital goods or services, including the Account Service or the Newsletter, into conformity with the Agreement for the reasons indicated in section 7 above;
3. rejects the complaint due to its unfoundedness.
The Seller responds to the complaint by e-mail within 14 (fourteen) days from the date of its receipt.
If the complaint is accepted, the Seller shall bring the digital goods or services, including the Account Service or the Newsletter, into conformity with the Agreement at its own expense within a reasonable time from the moment of receipt of the complaint and without excessive inconvenience to the User, taking into account the nature of the digital goods or services, including the Account Service or the Newsletter, and the purposes for which they are used. The planned date of bringing the goods or digital service, including the Account Service or the Newsletter, into conformity with the Agreement is indicated by the Seller in the response to the complaint.
In the event of revealing the Non-Compliance, the Client may submit a statement of withdrawal from the Agreement to the Seller when:
1. bringing the digital goods or services, including the Account Service or the Newsletter, into conformity with the Agreement is impossible or requires excessive costs;
2. The Seller has not brought the digital goods or services, including the Account Service or the Newsletter, into conformity with the Agreement, in accordance with section 10 above;
3. The inconsistency continues to occur despite the fact that the Seller has tried to bring the digital goods or service, including the Account Service or the Newsletter, into conformity with the Agreement;
4. The non-compliance is so significant that it justifies withdrawal from the Agreement without prior demand from the Seller to bring the goods or digital service, including the Account Service or the Newsletter, into conformity with the Agreement;
5. it is clear from the Seller’s statement or circumstances that the Seller will not bring the digital goods or services, including the Account Service or the Newsletter, into conformity with the Agreement within a reasonable time or without undue inconvenience to the User.
The statement of withdrawal from the Agreement may be submitted by e-mail to the address indicated in § 1 section 3 point 1 of the Terms and Conditions.
The statement of withdrawal from the Agreement should include:
1. the Client’s name and surname;
2. e-mail address;
3. indication of the digital goods or services (e.g. Account Service or Newsletter) for which the withdrawal is made;
4. the date of delivery of the goods or digital service, including the Account Service or the Newsletter;
5. a description of the disclosed Non-conformity;
6. indication of the reason for making the statement, selected from among the reasons indicated in section 11 above;
7. declaration of withdrawal from the Agreement.
In the event of withdrawal from the Account Service Agreement by the User, the Seller deletes the Account immediately after receiving the statement of withdrawal from the Account Service Agreement.
If the User withdraws from the Newsletter, the Seller ceases to deliver the Newsletter immediately after receiving the statement of withdrawal.
In other cases, the Seller shall cease to provide digital content or services to the User immediately after receiving the statement of withdrawal from the Agreement.

§ 13.

Newsletter

1. The User who wishes to receive commercial and marketing information about the Seller and the Store and subscribes to the subscription will receive the Newsletter from the Seller periodically.

2. In order to subscribe to the Newsletter, the User must provide their e-mail address and consent to receive the Newsletter by ticking the checkbox and clicking the “Subscribe” button. The checkbox will appear under the field to the email entry.

3. After pressing the “Subscribe” button, the User receives a message to the e-mail address indicated when subscribing to the Newsletter with a request to confirm the Newsletter subscription.
4. The Newsletter delivery agreement is concluded at the time of confirmation of subscription by the User. From that moment on, the Seller will provide the User with the Newsletter.
5. The Newsletter is sent periodically to the e-mail address indicated by the User.
6. The Newsletter delivery agreement is concluded for an indefinite period of time and may be terminated at any time by the User.
7. The User has the right to unsubscribe from the Newsletter at any time without giving any reason.
8. The User may unsubscribe from the Newsletter at any time in the following ways:

by clicking on the “Unsubscribe” link visible in the footer of each email you receive.
sending a message about resigning from the Newsletter to the address indicated in § 1 section 3 point 1 of the Terms and Conditions.

9. The Newsletter delivery agreement is terminated at the moment of informing the Seller about the resignation, in the manner described in the paragraph above.
10. The Seller will remove the User from the database of Newsletter subscribers immediately, but not later than within 3 Business Days from the date of the request.
11. The Seller may terminate the Newsletter delivery agreement for important reasons, including:

that in the event of a breach of the provisions of the Terms and Conditions by the User,
due to a change in the method of providing services caused by a change in the law relating to the provision of services by electronic means, affecting the rights and obligations of the parties to the agreement for the provision of the Newsletter service,
due to a change in the scope or provision of services to which the provisions of the Terms and Conditions apply, by introducing new ones, modification or withdrawal by the Seller of functionalities or services covered by the Terms and Conditions.

12. The Seller may terminate the Newsletter delivery agreement without indicating the reason with a 30-day notice period.
13. The Seller’s statements referred to in sections 11 and 12 above will be submitted to the User in a message sent to the e-mail address provided by the User when subscribing to the Newsletter.
14. The Newsletter delivery service is free of charge and is provided by the Seller throughout the term of the Agreement.

§ 14.

Seller’s Intellectual Property

All components of the Store, in particular:

the name of the Store;
the Store’s logo;
photos and descriptions of the Goods;
the principles of operation of the Store’s website, all its graphic elements, interface, software, source code and databases

– are subject to legal protection under the provisions of the Act of 4 February 1994 on Copyright and Related Rights, the Act of 30 June 2000 – Industrial Property Law, the Act of 16 April 1993 on Combating Unfair Competition and other provisions of generally applicable law, including the provisions of European Union law.

2. Any use of the Seller’s intellectual property without its prior express permission is prohibited.

§ 15.

Processing of personal data

Information on the processing of personal data by the Seller can be found in the Privacy Policy.

§ 16.

Out-of-court dispute resolution

The provisions of this § 14 apply only to Clients who are Consumers.
The Client has the option of using out-of-court methods of handling complaints and pursuing claims.
Detailed information on the possibility of using out-of-court methods of handling complaints and pursuing claims by the Client, as well as the rules of access to these procedures, are available at the offices and on the websites:

district (municipal) consumer ombudsmen and social organizations, whose statutory tasks include consumer protection;
Provincial Inspectorates of Trade Inspection;
Office of Competition and Consumer Protection.

§ 17.

Changing the digital content or digital services provided, including the Account and Newsletter Services

Sprzedawca może dokonać zmiany dostarczanych treści lub usług cyfrowych, w tym Usługi Konta lub Newsletteru w przypadku:
1. the need to adapt this content or digital services, including the Account Service or the Newsletter, to newly developed devices or software used by Users to use this content or services;
2. the Seller decides to improve the content or digital services, including the Account or Newsletter Service, by adding new functionalities to it or modifying existing functionalities;
3. legal obligation to make changes, including the obligation to adapt them to the current legal status.
Changes may not involve any costs on the part of the User.
The Vendor informs the Users about the change of the Account Service by placing a message on the Account informing about the changes. Independently, information about the change may be sent to the Users by e-mail, in particular in the case of changes in the delivery of the Newsletter.
If a change in digital content or a digital service, including the Account Service or the Newsletter, significantly and adversely affects the User’s access to digital goods or services, including the Account Service or the Newsletter, the Seller is obliged to inform the User about:
1. the characteristics and timing of the amendment, and
2. the User’s right to terminate the Agreement with immediate effect within 30 (thirty) days of the change.
The information referred to in paragraph 4 above is sent by the Seller to the Users via e-mail, no later than 7 (seven) days before the change is made.
Termination of the Account Service Agreement by the User pursuant to section 4 point 2 above takes place by submitting a statement of termination of the Agreement to the Seller. The statement referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 3 point 1 of the Regulations. The Seller deletes the Account or ceases to provide digital content or digital services, including the Newsletter, immediately after receiving the statement referred to in the preceding sentence.

§ 18

Changes to the Terms and Conditions

The Seller may amend the Terms and Conditions in the event of:

changes to the Seller’s data;
change the subject or scope of the Seller’s business;
the Seller begins to provide new goods or services, modifies or ceases to provide goods or services already provided;
make technical modifications to the Store requiring adaptation of the provisions of the Terms and Conditions to them;
legal obligation to make changes, including the obligation to adapt the Terms and Conditions to the current legal status.

2. The Clients will be informed about the change in the Terms and Conditions by publishing their amended version on the Store’s website at least 14 days in advance. At the same time, the amended version of the Terms and Conditions will be sent to the Users by e-mail.

3. The provisions of the then applicable Terms and Conditions shall apply to Contracts and Sales Agreements concluded before the date of publication of the new Terms and Conditions on the Store’s website.

4. The User who does not agree to the amendment of the Terms and Conditions may terminate the Agreement with immediate effect within 14 (fourteen) days from the date of receipt of the amended version of the Terms and Conditions by e-mail. Failure to terminate shall be deemed to be consent to the amendment of the Terms and Conditions.

5. The Agreement is terminated by the User submitting to the Seller a statement of termination of this Agreement. The statement referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 3 point 1 of the Regulations.
6. Immediately after receiving the statement referred to in paragraph 5 above, the Seller ceases to provide digital content or services, including the Newsletter, or deletes the Client’s Account.

§ 19.

Final provisions

The applicable law for the Terms and Conditions and the agreements indicated herein is the Polish law. However, the choice of Polish law made in the preceding sentence does not deprive the Consumer of protection under the provisions of foreign law, which cannot be excluded by way of an agreement and which would be applicable in the absence of the choice of Polish law made in the preceding sentence.
A part of the Terms and Conditions is Appendix No. 1 – Statement of withdrawal from the agreement.
The current version of the Terms and Conditions is effective from 01.09.2025.

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